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Mount Royal University is now using MyCreds™️ — Canada’s digital document wallet — to issue your documents and academic credentials in a secure digital format.  

Documents issued through MyCreds™️ are certified by MRU and available to share with educational institutions, employers, and other third parties. Available 24/7, MyCreds™️ provides service when and where you want.

Frequently asked questions

 

Why has Mount Royal started using MyCreds™️?

MyCreds™ provides a convenient one-stop credential wallet for your post-secondary documents, and secure 24/7 document access and sharing. MyCreds™ allows students to have more flexibility in how they share their documents and documents issued through the network are authentic, show proof of tampering, and are legally valid. Additionally, using MyCreds™️ will speed up the time it takes to process requests. 

How do I access MyCreds™️?

When a document is issued to you via MyCreds™️ you will receive an email to your MRU email account. Follow the instructions in the email to register and access your MyCreds™️ documents. For Confirmation of Enrolments you may not receive an email - visit mru.ca/coe for further details.

 

What documents will be issued to me via MyCreds™️?

Mount Royal started issuing the following documents via MyCreds™️ in March 2022:

  • Confirmation of Enrolments
  • Study Permits
  • Confirmations of Graduation

Official e-Transcripts started being issued via MyCreds™️ in August 2022.

Additional documents, including Parchments, will start being issued via MyCreds™️ in the coming months.


Do I have to pay for MyCreds™️?

Many documents issued through MyCreds™️ have an associated cost. 

Document Type Cost/TBA
Confirmation of Enrolment

$6 per document, per semester
Custom Confirmation of Enrolment

$10 per document
Study Permit Support Letter $25 per document
Confirmation of Graduation $10 per document
Official e-Transcript  $16 per share
Custom Documentation $25 per document
External Form Confirmation (coming soon) $10 per document
Parchment for New Grads (coming soon) No charge

Please note: Unofficial documentation can be accessed at no charge through your MyMRU account and in many cases may be sufficient. For example, the following options are available at no charge, 24/7 via MyMRU: 

 

How do I pay for documents with an associated cost?

Payment is made directly in MyCreds™️ and is processed using Stripe. You can use any card Stripe accepts that can process online transactions, including Visa, MasterCard, Maestro, American Express, Google Pay, and Apple Pay. To process a payment through Stripe you must enter the billing address postal code of the credit card you’re using, as well as the CVC number (available on the back of the card).

 

How long will I have access to the documents issued in MyCreds™️?

Documents with an associated cost are available and shareable for 365 days after payment is made. You have permanent access to documents with no associated cost unless it is revoked by the institution.


I’ve requested a document. When will it be available on MyCreds™️?

Requests can take up to five business days to process. You will be notified via email when your document is available.

 

How do I share a document issued to me via MyCreds™️?

Documents issued to you via MyCreds™️ can be shared with organizations or individuals. Check out MyCreds™️ How-To Videos for step-by-step instructions on how to share your documents. Most documents are available to download in PDF form, allowing you to save and share as you see fit.

 

I already have a Confirmation of Enrolment issued in MyCreds™️ for the semester, but my registration has since changed. What should I do?

If your Confirmation is for Fall 2022 or Winter 2023 and you recently made adjustments to your course registration, please allow up to 2 business days for these changes to be reflected in MyCreds™️. For more information regarding Confirmation of Enrolments, visit mru.ca/coe. 



I received a different document than I requested. What should I do?

Please email studentrecords@mtroyal.ca from your MRU email and include your name, student ID, the document you requested and what document you received. 


I can’t see any documents in my MyCreds™ credential wallet. What should I do?

Please refer to the MyCreds™ email sent to your MRU email and click on the link in the email to access your document(s). If you are still not able to access your document(s), please contact Student Records at studentrecords@mtroyal.ca for further assistance. Please include your name, student ID number and ensure you are using your MRU email.

 

Can I link my personal email to MyCreds™️? 

Yes, we encourage students to link their accounts. Many individuals access Mount Royal services after they’ve graduated, and often their MRU login information is forgotten. By linking your personal email to your MyCreds™️ account, all documents issued to either email address will be available and you will have an additional login method. Please note that Mount Royal will only issue documents to your MRU email address.

You can also link MyCreds™️ accounts from other post-secondary institutions, making your digital wallet an easy place to view and share all your post-secondary documents.

 

What if I no longer have access to my MRU email account? 

You can still login to MyCreds™️ using your MyMRU username and password. If you have forgotten your password, please follow these instructions. If you linked your personal email address, or have linked an additional post-secondary account, you are also able to login using those methods. 

If this is the first document issued to you and you no longer have access to your MRU email, please email studentrecords@mtroyal.ca. Once the document is issued, we strongly encourage you to link your personal email account. 

 

I’m struggling to navigate MyCreds™️. What should I do?

Check out the variety of MyCreds™️ How-To Videos for assistance. 


Can I opt-out of this process and obtain my credentials/documents by mail or in person?

Yes. If you require a paper version of a document that is normally issued via MyCreds™, you will need to make note of this in your initial request. Paper documents will be issued on payment of the associated cost per copy requested. Please note that fees will be charged per document issued. 


Where can I get more information about MyCreds™️?

Review MyCreds FAQs and How-To Videos for additional information.